International customers will assume responsibility for all customs fees, duty fees, and/or taxes that may be assessed after shipment.

Due to copyright infringement laws, and manufacturers' policies, all sales on software, program media, and storage media are final.
For hygienic reasons, all sales on ear plugs and headphones are final.

Within 7 days, beginning on the first day of delivery, hardware merchandise may be returned for a(n) refund, exchange, or store credit if found to be unsatisfactory. If you would like to return an item please email the details of the return to to receive a return authorization number. However, opened merchandise returns for refunds or exchanges may be subject to the product manufacturer's refurbishing/repackaging fee (15-25%) in accordance with the respective manufacturer's policy. Exchanges or store credit returns will be processed at no additional charge if the item is unopened (customer will be responsible for all shipping charges). Items that have been damaged are not eligible for refunds or exchanges.

All purchases of parts from the 'Pro Parts Department' are final, unless a manufacturing defect has been found. If you believe a manufacturing defect exists, please contact us immediately by email (so that we have a written record of the claim) to . All products with confirmed defects will be replaced.

Occasionally a manufacturer may fall behind schedule on production and a "special order" may have to be made. A cancellation of a special order before shipment of the product(s) will result in a refund of the total of the order less 2.5%. Orders that have already shipped are subject to the above terms.

By purchasing from Prodigy Professional, you are agreeing to the terms expressed above. If you have any questions, please feel free to contact us at